Patient Guide
Patient Information
Everything you need to know before, during, and after your visit to MediCare Hospital — we want your experience to be as smooth and comfortable as possible.
Planned Admissions
For elective procedures and planned hospitalizations, your admitting doctor will provide a surgical/procedure date and pre-admission instructions. Report to the Admissions Desk on the ground floor at least 60 minutes before your scheduled procedure.
Pre-Admission Tests
Complete all required pre-op blood work, imaging, and anesthesia evaluation at least 48 hours before your procedure.
Insurance Verification
Bring insurance card and ID. Pre-authorization may be required for planned surgeries — we help you obtain this.
What to Pack
Comfortable loose clothing, toiletries, phone charger, reading material, and any personal medications in original packaging.
What Not to Bring
Valuables, jewelry, large sums of cash, or your own medications not approved by your care team.
Emergency Admissions
Walk directly to our Emergency Department or call 911. Our triage team will assess your condition immediately. A family member or friend can assist with paperwork if you are unable to do so.
📞 Emergency Contacts
📞Emergency Dept: +1 (800) 555-0911
📞Admissions Desk: +1 (800) 555-0199
📞ICU Family Line: +1 (800) 555-0225
📞Social Work: +1 (800) 555-0240
Right to Information
You have the right to receive complete, accurate information about your diagnosis, treatment options, expected outcomes, and any risks involved in plain language you can understand.
Right to Consent
You have the right to accept or refuse any treatment after being fully informed, including the right to refuse life-sustaining treatment in accordance with applicable law.
Right to Privacy
All your health information is strictly confidential. Only authorized personnel involved in your care may access your records, in compliance with HIPAA regulations.
Right to be Heard
You have the right to voice grievances, complaints, or concerns without fear of reprisal. A Patient Advocate is available to assist you at any time.
Right to Dignity
You have the right to be treated with dignity, respect, and compassion regardless of age, race, gender, religion, disability, or socioeconomic status.
Right to Family
You have the right to have a family member, friend, or advocate present during care, consistent with your wishes and hospital visitor policies.
Right to Records
You have the right to access, review, and obtain copies of your medical records in a timely manner, as per applicable laws.
Right to Interpreter
You have the right to receive interpreter services in your preferred language at no cost, including sign language services for hearing-impaired patients.
Right to Refuse
You have the right to refuse medications, tests, or treatments and be informed of the medical consequences of your decision.
General Visitor Hours
| General Wards | 10:00 AM – 12:00 PM & 4:00 PM – 7:00 PM |
| ICU / ICCU | 1 designated visitor, 15 min per visit (as per doctor approval) |
| Pediatric Ward | Parents 24/7 | Others 10 AM–12 PM & 4–6 PM |
| NICU | Parents 24/7 | Siblings & Grandparents by appointment |
| Maternity Ward | Spouse/Partner 24/7 | Others 10 AM–8 PM |
| Oncology Ward | 10:00 AM – 8:00 PM (2 visitors at a time) |
Visitor Guidelines
🧼 Sanitize hands before and after every patient visit
😷 Wear a mask in all clinical areas (provided at entrance)
🚫 Do not visit if you have fever, cold, or active infection
📵 Silence mobile phones in patient rooms and ICU areas
🌸 No live plants or flowers in ICU or immunocompromised wards
🧒 Children under 12 not permitted in ICU/ICCU/NICU
🍽️ Do not bring outside food without nurse approval
🚭 Entire hospital campus is smoke-free and alcohol-free
Patient Meals
Nutritionally balanced meals prepared by clinical dieticians and served 3 times daily. Special dietary requirements (diabetic, halal, kosher, vegan) accommodated on request.
Café & Canteen
MediCare Café is open 7 AM–10 PM on the ground floor. Hot meals, snacks, beverages, and bakery items available for patients, visitors, and staff.
Parking
Free parking for 500 vehicles at the Main Hospital. Valet parking available at the main entrance 8 AM–10 PM. Accessible parking bays near all entrances.
Gift Shop
Located near the main lobby. Open 9 AM–7 PM, offering flowers, cards, toiletries, magazines, and small gifts.
Chaplaincy & Spiritual Care
Multi-faith chaplaincy services available 24/7. Prayer rooms for all faiths are located on Level 2. Chaplains available for emotional and spiritual support.
Wi-Fi & Entertainment
Complimentary high-speed Wi-Fi in all patient rooms and waiting areas. Bedside entertainment system with TV, movies, and reading material.
Transport Assistance
We can help arrange accessible transportation for patients. A list of approved medical transport providers is available from the Discharge Lounge.
ATM & Banking
ATM machines are located near the main entrance and on Level 2, available 24/7.
Laundry
Laundry services available for long-stay patients. Contact your ward nurse to arrange.
Discharge is a collaborative process between you, your medical team, and our case managers. We ensure you leave with everything you need for a safe recovery.
1
Doctor Confirms Discharge
Your attending physician determines that you are medically ready for discharge and documents discharge orders.
2
Discharge Summary Prepared
A comprehensive discharge summary is prepared including diagnosis, treatment received, medications, and follow-up instructions.
3
Pharmacy & Medications
Our pharmacist prepares any take-home medications and counsels you on proper use, dosage, and potential side effects.
4
Billing & Settlement
Our billing team prepares your final bill. Insurance claims are filed, and co-pays/outstanding balances are settled.
5
Transport Arranged
If needed, our discharge lounge team helps arrange accessible transport or ambulance service to your home.
6
Follow-Up Appointment
A follow-up appointment with your specialist is scheduled before you leave. You receive appointment details via SMS.
Psychiatry & Mental Health
Our in-patient psychiatric team provides support for depression, anxiety, trauma, and adjustment disorders. Referrals can be made by any member of your care team.
Social Work
Licensed social workers assist with discharge planning, community resources, housing support, elder care, and financial assistance applications.
Maternity Support
Prenatal and postnatal counseling, breastfeeding support, new parent classes, and postpartum depression screening are all available.
Cancer Support Group
Weekly in-person and virtual support groups for cancer patients and their families, facilitated by our oncology social workers.
Rehabilitation Services
Physiotherapy, occupational therapy, speech therapy, and cardiac rehabilitation to help you regain function and quality of life after illness or surgery.
Health Education
Our Patient Education Center provides printed materials, digital resources, and one-on-one education sessions about your condition and self-care.
Cultural Liaison
Cultural liaison officers are available to support patients from diverse backgrounds, ensuring culturally sensitive care.
Patient Advocate
A dedicated Patient Advocate resolves concerns, mediates between patients and clinical teams, and ensures your rights are upheld throughout your care.